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Mobile Hotspots

Verizon Orbic Speed Mobile Hotspot

Verizon Orbic Speed Mobile Hotspot

Location: Information and Research Desk
Contact: circdesk@uncc.edu, 704-687-0491

Loan Period: 7 day checkout
Renewals: 2
Item Limit: 1

After you return your hotspot, you'll have to wait 24 hours before you can check out another one.
Who can borrow: UNC Charlotte Students, Faculty, and Staff 

Additional Notes, Tips, & Tricks 

  • How-to video
  • Verizon Orbic Speed Mobile Hotspots do not offer dual-band support. This means you must select either 2.4 GHz or 5.0 GHz. The default setting is 2.4 GHz. You can use the settings menu to toggle between the two bands. 
  • Some devices (laptops, phones, etc.) may be unable to locate/connect to the hotspot depending on the manufacture date of your device.  
    • Older devices may only locate the 2.4 GHz network SSID, while newer devices may only discover the 5.0 GHz network SSID. 
    • You may need to toggle between both networks within the settings menu to connect your devices successfully.  
  • Respondus 
    • Some students have reported problems with Respondus dropping/disconnecting while connected to a hotspot. 
    • We recommend that students not use the 2.4GHz hotspot setting while utilizing Respondus. 
    • We have found that the 5.0 GHz setting offers a more stable setting when using Respondus. 

 

For Additional Support

Visit: https://www.verizon.com/support/mobile-hotspot-device-faqs/

Review the User Guide: https://vz.to/3CE503F 

Contact the UNC Charlotte IT Service Desk

  • Visit: Atkins Library 140C
  • Call: 704-687-5500 

Contact the Atkins Library Information & Research Desk

Phone support for hotspots is limited. On-campus walk-up service is preferred.