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We recognize that the risks and concerns of the pandemic do not affect everyone equally. It’s normal to experience anxiety regarding returning to campus during the pandemic, particularly for those who may have underlying health concerns. Library staff and faculty are committed to optimizing your safety while in Atkins Library, the Hight Architecture Library, and other library facilities. If you have any issues or concerns, please reach out to us via email at or by calling 704-687-0491 and we will do our best to identify a suitable solution.

Atkins Library is committed to providing an accessible and inclusive experience for all users of the library. We offer a variety of support to facilitate physical and virtual access to library services, collections, and spaces. Staff working at public service points will make every effort to accommodate accessibility requests.      

Please contact Tracie Krumbine, the Library’s Accessibility Committee Chair and Liaison to the Office of Disability Services at or 704-687-1146 with any questions, comments, or concerns.

Report a Barrier

If you encounter a physical or digital barrier while using the library or its resources, please report it using the Report a Barrier form.  The form will go to the library's accessibility committee email account ( We will review and respond to your report within one week and contact appropriate resources to inform them of the issue.

Accessible Facilities

Parking and Transportation

UNC Charlotte has accessible parking throughout campus for faculty, staff, students, and visitors. 

The Niner Transit Bus Service operates year-round is free and available to all.

During daytime hours, Niner Disability Paratransit provides scheduled and on-demand disability transport throughout the inner core of campus for those with mobility impairments who are registered for the service. Disability Paratransit must be prearranged. Requests are processed and transport is scheduled quickly, usually within 24 hours.

Hours of Service

During the fall and spring semester, the Library is open 24/5 with a 24/7 schedule during exams. Hours will fluctuate during breaks and summer sessions. Check the library's calendar for current hours.

Inside the Library

Two wheelchair-friendly Windows workstations on height-adjustable tables are located adjacent to the Popular Reading area on the main floor of the library. Workstations are available on a first-come, first-serve basis to all students, but students with disabilities will be given priority. There are also adjustable tables on the second and third floors of the library. Please refer to this map for detailed locations. The tables adjust to full standing height and are power operated by buttons on the right side of the table. 

We have drinking fountains on the ground through third floors that are wheelchair accessible.

Our main entrance includes a power-assisted door. There is also a ramp and power-assisted door on the ground level at the north entrance of the building.

We have several elevators that serve different areas of the library. One elevator, located in close proximity to the Library Atrium, serves the ground floor through the third floor of the library.

The two tower elevators, part of the original library tower constructed in the 1960s, are smaller and provide service from the ground floor through the tenth floor. They do not easily accommodate the average size wheelchairs but can be used by smaller mobility devices.

Study Rooms

We have two study rooms on the second floor (rooms 205 and 209) that are family-friendly. Parents can bring their children in while studying. Advanced registration through the group study reservation system is required to reserve either room. 

Lactation Room

Our lactation room is located on the ground floor in room G38 for nursing mothers. Learn more about how to access the lactation room.

Accessible restrooms are located on the ground floor, first floor, and second floor of the library.

  • Ground floor accessible restrooms are located near the compact shelving graduate and silent study room.
  • First floor accessible restrooms are located in the hallway behind the Information and Research Desk and near the vending machines.
  • Second floor accessible restrooms are located across from Area 49.

All gender restrooms are located on the ground floor, and tower floors five, six, seven, eight, and ten.

Restrooms with changing tables: Men's & Women's restrooms on second floor in Area 49 - across from Whiteboard Wall & T3.

Assistive Technology Room 

Atkins 101-C is located on the main floor of the library near the Information and Research Desk. UNC Charlotte students registered with the Office of Disability Services are given priority over other users. To register with the Office of Disability Services, go to 230 Fretwell or call 704-687-4355.

If you would like to reserve the room, make a reservation through the group study reservation system. Please come to the Information and Research Desk or contact us at 704-687-0491 if you have any problems. 

Equipment included in 101-C:

  • Two Windows computers on adjustable-height tables with large-print keyboards and headsets with microphones
  • Two desktop video magnifiers
  • QuadJoy sip-n-puff computer mouse

Software on workstations:

  • Dragon Naturally Speaking (speech to text and allows user to use voice commands)
  • JAWS for Windows (screen reading software)
  • Read and Write Gold

Study rooms and quiet spaces

Study rooms are available that students can reserve online through our reservation system. We also have quiet study places on the first floor (the Graduate and Silent Study Reading Room), and on the ground floor in the compact shelving area. If you want a completely quiet study experience, we have noise-cancelling headphones that you can check out at the Information and Research Desk on the first floor, and at the Area 49 Desk on the second floor. Free earbuds are also available at the Information and Research Desk.

We welcome service animals in the library. Please make sure that your service animal is vaccinated and registered according to campus policy on animals on campus. The owner of the service animal must maintain supervision and control of the service animal at all times while in the building.

Assistive Technologies

All of our computers and circulating laptops are equipped with assistive technology software. The software varies depending on the computer’s operating system. Please ask the Information and Research Desk staff on the library’s first floor for additional details.


We make every effort to ensure that all licensed electronic resources are accessible to you, but if you discover that content within an electronic resource is not accessible, please report this to Tracie Krumbine by email at or by phone at 704-687-1146. We will notify that vendor and report the issue.

If you need materials in large print or other formats that we do not own in an accessible format, we can try to request them for you from another library through the Interlibrary Loan Service. We will make every attempt to get these materials but their availability is based on the lending library.

If you can't physically access an item, please ask a staff member at the Information and Research Desk on the first floor to retrieve the item for them. We also offer an item retrieval service to current faculty, staff, and students. You can request items through the online search catalog to be held for pickup at the library. Faculty and Staff may also request items be delivered to their campus office. Patrons should contact us by phone at 704-687-0491, or stop by the Information and Research Desk on the first floor with any questions or concerns.

Students with disabilities may grant substitute borrower privileges to another designated user upon request. Substitute borrower privileges will allow the designated person to check out material in the name of the student with disabilities. The substitute borrower will not be able to check out any material to which the requesting student doesn’t have original access. Learn more about substitute borrower privileges and how it works. Submit a substitute borrower request.

Patrons requesting substitute borrower privileges for Interlibrary Loan pick up should contact the Interlibrary Loan Department at 704-687-0478.

We have subject specialist librarians available to help you with your research, teach you how to conduct your own research, help you with citation formatting, and assist you with other library services. We can help you find materials in usable formats. For research help, contact us by phone at 704-687-0891, or by chat (accessible on bottom right corner of library website), or email.

University Resources

Office of Disability Services
9201 University City Blvd.
Fretwell 230
Charlotte, NC 28223-0001

Campus Accessibility Information